Ubereats - Doordash - GrubHub Deliveries
We are proud of being on ubereats and similar platforms to expand our clientele and reach more people in our surroundings areas.
- Quick Ordering
When you use ubereats doordash or grubhub is a very easy way to order and also you can customize a bouquet because we have the special instructions option open so you can let us know whatever change or personalization needed.
-Fresh flowers
Fresh flowers are handmade product and it takes a lot of time & effort & to make it nice. it is not the same making a hamburger or making a flower bouquet, it takes more time and more dedication & expertise. that being said to make your flowers BEAUTIFUL we need TIME. If you order food it regularly takes an hour so expect flowers to take more than that.
-Self Delivery Store
We are part of a unique ubereats and Doordash ordering style made exclusively for florists which is SELF DELIVERY meaning ubereats or doordash do not deliver our flowers but our own delivery staff.
This means there is not tracker or follow up as usual when you buy food on the platform.
Our drivers do not have a delivery app and do not have trackers on their cars so there is no way to track it in real time unfortunately we are a small business and we will find a way to add technology to our delivery staff so people can track in real time but as of now we do not have that available.
- Time of Delivery:
Uber/related apps systems was not design for flower delivery so the system is not perfect. They marked orders completed and delivered approximately one hour after you have ordered but that does not mean it is delivered or that we have finished the bouquet. It can be on the way, it can be on the making or we just have not even started to make your arrangement. I really do not know why they do this but it is very incovinient to have people uniformed
so read the next title to be informed
- When do I receive the flowers?
We compromise ourself to do SAME DAY delivery meaning it will be delivered TODAY.
Times provided here are an approximation
If you order from 7- 9am it will arrive before 1pm
(Before 1 means 7:20 ~ 8:10 ~ 9:15 anytime between 7 and 1pm)
If you order 10- 12pm it will arrive before 4pm
(Before 4 means 10:20 ~ 8:10 ~ 9:15 anytime between 10 and 4pm)
If you order after 4pm it will arrive before 10pm.
So take into account these instructions if you need flowers ASAP these platforms might work or it might not work, everything depens on traffic, if bouquet is easy to make or if it is a super big bouquet that is hard to make, if we are super busy at the store, if we are not so busy so there are many factors to have a bouquet ready everything depends on the day, depends on the time that you order and that is why there is not specific time.
Sometimes you can order at 7am and have it at your house at 7:40 am because we were doing nothing and could do yours quick but it is not the case always so be aware when you order.
- Refunds
Flowers are non refundable because it is a perishable product and there is a lot of prep and hard work to be able to make an order, once you decide to cancel driver might be already on the way so it is not possible to turn back, that is why ubereats and doordash have a non return - non refund policy, after you have placed the order you will not be allow to cancel or to have it refunded.
Please be aware of this, sometimes you put the claim on the app and get an instant refund but after some time you will be charge again from the original payment method because it is a non refund policy.
- How will I know once it is delivered?
We have a offline representative that works from home in charge of texting the picture of delivery to the phone number provided in doordash or ubereats,
so we send you delivery picture that way so you know it is delivered
- Call frenzy (Phone harassment) ~ Questions and concerns
Lot of people feel they need everything NOW and get desperate and start calling our numbers over 20 times in a minute, texting allow us to assist more customer at the same time if you have any questions or concerns please TEXT before you call, after we receive many phone calls from the same number you will be blocked. We use iphones not landlines so we can send pictures of bouquets and use the best of technology if you call our line over and over and over it wont allow us to use the phone while you call. that is why texting is ideal to have better customer service experience.